Claim Form for GanjaSeeds Seed Bank
Order No.
Please indicate the order number
Email
Indicate the email you provided when you placed the order
Indicate the date when you received the package
Indicate the seed strain
Indicate the name of the strain or its stock-keeping unit
Describe the issue
Describe the method you used to germinate your seeds. A detailed description will make it easier to pinpoint the problem.
The reason for the claim
Photos
Select files...
Valid extensions: jpg, jpeg, png
Maximum file size: 8 MB
Maximum files count: 8
Your photos will speed up the process of finding the problematic point and its solution.

Essential


To ensure that your complaint regarding the quality of seeds is properly accepted and processed by the administration of the GanjaSeeds e-shop, you should follow the established steps:

  • Please file a single claim for an item. If you have ordered cannabis seeds of several strains and have complaints about all of them, you will need to fill out a separate form for each strain.
  • Be sure to attach a photo of the branded package that contained the problematic seeds.
  • Please take a picture and attach a photo of the seeds that did not manage to germinate. We need to see the result.
  • Provide a photo report of the evidence at all stages of the germination procedure. The seed bank needs to be sure that you have performed the germination properly, without violating the methodology and approaches of the process.

Paragraphs 1, 2, 3, and 4 are mandatory for compliance. No claim will be taken into consideration by the e-shop and will not be accepted by the manufacturer without their submission. Please note, descriptiveness, supported by facts and evidence, increases the chances of mutual understanding and successful resolution of the issue. When filling out the form, please provide a current email address and make sure your order number is correct. If you have any problems filling out the form, please contact the e-shop operator.